How to solve payment issues?

To ensure payment safety, every order will be verified and protected in system. If system detects any suspicious point, payment might be holded temporarily. Don’t worry, we will help you find reason and solve it.

  • If you could not pay order through card with error CSC_7200026

Reason: there is chargeback, card theft report record or cross country/region payment behavior of the card.

  • CSC_7200011

As checked, this payment was failed due to insufficient balance in your card or payment account currently.

Please check your payment account and replenish the balance timely, or change another card or payment method insteadly.

  • CSC_7200015/CSC_7200055/CSC_7200064

The payment was rejected by your bank system side. Please contact bank to find reason by providing payment card number and payment time.

Besides, you can use another payment card or payment method to continue paying currently.

  • CSC_7200058

If your credit card issuing country and order shipped country is among US, UK, CA, please add billing address in shipping address section and try to pay again after completing billing address supplement. If you are not in above countries, please contact bank to find reason and solve it with necessary information, including payment card number, payment time and payment amount.

  • CSC_7200007

this transaction could not be processed because the payment amount exceeds your account maximum transaction limit or lower that the minimum payment limitation temporarily. Please check with your card issuer/bank, or try again later.

  • CSC_7200012

  • Expiry date of card is wrong or the card is expired, please try again with correct expiry date.
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