Refund Policy

We are committed to providing our customers with the highest quality products and services. However, if the product received does not meet expectations, customers are entitled to request a refund in the following cases:

1. Product does not match the description:

– If the product received does not match the description on our website or the provided information, customers can request a refund within 7 days from the date of receipt.

2. Defective or damaged products:

– Products that are defective, damaged during shipping, or not functioning as intended. Customers need to provide proof through photos or videos to be considered for a refund.

3. Delivery time exceeds 30 days:

– If the order is not delivered within 30 days from the order date (except for reasons beyond control), customers have the right to request a full refund of the order value.

4. Incorrect size/color/model:

– If the product received is not the correct size, color, or model as ordered, we will assist with a refund or exchange for an equivalent product if available.

5. Missing or incorrect items delivered:

– In cases where the order is missing items or incorrect products were delivered, we will refund the difference or send the missing/incorrect items.

6. Unsatisfactory product quality:

– If the product does not meet the expected quality as promised, customers can contact us for a refund upon providing satisfactory evidence.

Refund Conditions:

– The product must be unused, in its original packaging, and with all accessories (if applicable).

– The refund request must be submitted within 7 days of receiving the product.

– Customers must provide complete information, photos, or videos as evidence for the refund request.

Refund Process:

– Once we receive the refund request, we will confirm and process it within 3-5 business days.

– The refund will be issued through the original payment method used by the customer.

For any questions regarding the refund policy, please contact our Customer Service team for prompt assistance.